Why words don’t always work

words

It’s not a secret that I thrive on words of affirmation! It is totally my love language and I really need them!  It’s like a high when you tell me I am doing a good job and you see value in what I am doing!

What happens when those words are delivered without sincerity?  When they are delivered without true meaning behind them?  I recently started a book called Sync or Swim (it’s amazing go read it!) You can get it on Amazon! It’s amazing (and no I don’t get anything for that)!!

The book is a fable and tells a story of a person who takes over a large organization and immediately throws a party to give awards to the team. But the awards aren’t given with any insight to the team, the team feels these are empty awards.

Today I was listening to a friend talk about some rough days at work recently.  Her director isn’t the best, and it appears her director doesn’t really understand my friend because at the end of 3 12 hour days (My friend is a nurse) she got a text saying “thank for all you do”.  My friend laughed because she knows her boss isn’t being sincere, but I would guess if you asked her boss if she meant it she’d say YES! She would probably even ask you why you are questioning her because in her head she’s being a great boss!  Wouldn’t see be surprised if someone told her she wasn’t!

As leaders it is our job to understand our team and what make each individual tick!  What motivates them and how can we make them feel valued at their job!!

This might mean words of affirmation but it also might mean coming along side someone or giving them a day off.

Taking some time to understand our team and what their concerns are means that we lead better!!

On my team recently, we were asked to help with special projects.  The teams concern is that if they do the special projects they will lose billable hours.  Billable hours have been a concern for the team as this has been the push for several years.  Now with new leadership the objectives have changed but the team hasn’t been given a chance to adjust.

Giving our teams a chance to adjust to new leaders and gaining understanding of what makes them tick, will make us all better leaders!

Happy Leading

 

Looking for a fight….

How many times have we gone into a meeting or conversation or even email just knowing it’s going to be a fight to get something done!  zora fight

Yesterday was one of those days where I regret horse ownership all the way!  Zora decided she was taking herself for a walk because why not and then decided that she didn’t like her little brother who we had just moved over.  I was frazzled to say the least and annoyed with her, worried about the other horse getting hurt and being cold and all sorts of new things and frankly was just about done!

So I asked my amazing trainer for a quick lesson because I just knew that the horse was at fault, I mean she was causing me stress so it had to be all her right?? (OK wrong) As leaders we often decide way before anything that things aren’t going to go well.  And frankly I am sure non-leaders do the same thing!  We assume our clients are going to be upset before we even give them a chance! to be upset!  We go in looking for the fight.

So yesterday I saddled up my horse, again knowing it was going to be a fight because I am the human and she is only the horse!  The first words my trainer said to me “you can’t start off assuming there is going to be a fight”… huh? What? You mean she might just be OK? NO that can’t possibly be right! She’s been a brat the entire day…so of course that is going to continue..

Except it didn’t, once I let go of the idea of a fight she was amazing. Doing everything I asked and in a great way!  Now my trainer did offer some insight in case she did give me a fight, but she didn’t.

You see as leaders, when we expect the fight we often get one, so instead of thinking that this is going to be a battle expect it to go well and prepare for the fight. For example, are you delivering something later than expected, maybe it got away from you and you didn’t tell the client it was coming late.  Can you change the time? No you can’t but you can apologize and let it go.  If your client comes back with guns blazing then you can react in the way you thought through.

So often we get ourselves ready for the fight and when it doesn’t come we create it!  We decide on our own that there is going to be a fight and we push buttons either intentionally or not but they get pushed.  Our team and our clients come back swinging and we feel validated that we were ready for the fight!

Instead what if we waited, took that deep breath and decided that there wasn’t going to be a fight.  We can have a battle plan ready but not have to use it! (Interesting concept huh)

This week, take a moment and ask yourself, are you preparing for the battle or are you gearing up for the fight!  Once you realize that you are gearing up for the fight you can start preparing for battle instead!

Leadership Newsie Style

I had the opportunity to see Disney’s Newsie’s this weekend, if you haven’t seen it – go rent, watch!  It was amazing!!

The whole story is about a rag tag bunch of kids who sell newspapers (or papes) in New York.  When the boss raises the rates of papers the kids come together to try to create a union and strike.

Growing up in Flint Michigan I know the power a union can hold both positive and negative.  There was one quote that struck me especially after we talked about micromanaging before.

Catherine Plummer says “Being the boss doesn’t mean you have all the right answers, just the brain to recognize the right one when you hear it”

OK Read that out loud!  (Who cares whose lisenting!!)

Do you hear it, you, the boss don’t have to have all the answers!  WHAT? You are the boss you should have all the answers right? WRONG!

You just have to know the right one when you hear it!  Even more importantly is to help your team feel safe to provide the answers.  If you spend time asking for answers then shoot each down when you hear it, you aren’t leading you are being a bully!

Your team needs to process through the options and then they can provide the answers.  Next time there is something that needs solving ask your team for input and instead of judging each answer think about how it could work.  What could be modified to make it work?

Of course your team is going to be missing details that you may have and of course giving everyone a raise isn’t always the answer, but maybe there is something in that answer that could make change within the organization.

Good luck and Happy Leading

What can you learn from Horses?

ALOT!  And to prove it here is an amazing article written by Jeanne SahadiCNN Business

https://www.cnn.com/2019/08/29/success/executives-horses/index.html

Horses teach us so much but as leaders they can teach us so much about ourselves.  Horses are very intuitive and can really sense how we are feeling!  When we translate that to our teams we learn even more!

Check out this amazing article and happy leading!

Is this the hill you want to die on?

I am one of those people who just wants to be right!  (Ask my family they will confirm this!) However as a leader it becomes a bit of a dicey thing if you push to be right no matter what.  Recently I got into a disagreement with a co-worker about something so trivial.  However, I ‘knew’ I was right!  OK So I was right and she was wrong, BUT what I did by pushing my ‘rightness’ may have harmed a relationship that needs to be cared for.

You see my being right or my being wrong really didn’t matter in the long run. It simply was something that I wanted to win in the moment, however doing so could of caused me to harm the relationship I have with that person. As leaders we have to ask ourselves if this is the hill we want to die on.

You see by asking ourselves how much does this really matter (is this the hill I want to die on) we can really determine if this is something that is really important. Sometimes the answer might be yes, and guess what THAT IS OK! However asking yourself that question gives you a pause to really see if this is a battle you want to win.

I struggle with conflict, so for me I really have to ask the question and then ask again.  For me, sometimes it should be a hill I want to die on but I am too afraid of the conflict.  In this situation it was something really dumb, and I just wanted to be right, well to be right! (not the hill I was willing to go on)

In your next conflict ask yourself if this is the hill you want to die on!

Want to keep up with me and my new horse? Check out my articles on Horseclicks.com

 

Contributor Rosette