As I listen to my companies Town Hall Meeting I am wondering as lower level managers how do we see that our team is excited about the information provided. I find find myself asking the question, is my team excited about the numbers provided?
When your company sees an increase in revenue how do you relate that to your team? Do they care that the company is making money? Should they be? I mean the honest answer is DUH! Of course they should be but it can be hard for them to understand how all of this information effects them!
As leaders it is our job to see that our team understands how what they do is impacting this! For example if you are in customer service it’s easy to relate what you do to the bottom line. You make the customers happy they come back and spend more money. However, how does your admin staff or even the support staff relate this to what they do?
It’s your job as the leader to make sure they know what they do directly impacts this bottom line!! For example, your admin person orders lunch for the project management team. This means that they don’t have to go out and they are happy because they got a free lunch. This translates to them providing excellent service to the customer, which translates to better customer service.
As leaders it’s also important to understand the numbers ourselves. Do you know what the revenue is for your company? Do you know how this effects your organization? This is where knowing your team becomes very important. I am not personally driven by bottom line numbers, however there was a person on my team who was. He wanted to know what these numbers meant. That meant that I had to know the numbers and could explain them.
Don’t underestimate what might motivate your team, and make sure they see how their job is critical to the organization. I’ve said it before, but I’ll say it again EVERYONE on the team is important. From the person who answers the phone to the CEO and as leaders it is our job to make sure everybody knows that!